AN EXECUTIVE'S GUIDE TO THE CRITERIA FOR PERFORMANCE EXCELLENCE - BALDRIGE 20/20!

Date: 31 October 011

Hindsight may be 20/20, but without a crystal ball, how can you make sound
decisions now that will steer your organization toward success on the road ahead?

"The answer discovered by executives of 86 U.S. organizations that have received prestigious Presidential recognition as role models,
plus thousands of others striving for performance excellence, is use of the Baldrige Criteria for Performance Excellence".

These executives adopted the Criteria as a way to foster innovation and run their organizations and found that the
Criteria became the way to achieve organizational success and sustainability.

Baldrige 20/20 highlights examples of their successes, presenting results demonstrating improvements,
and sharing stories of some of their journeysto performance excellence and lessons learned along the way.

(Click below for more)

Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence by the Baldrige Performance Excellence Program

DPSA ENDORSES COST OF POOR SERVICE DELIVERY ASSESSMENT!

DEPARTMENT PUBLIC SERVICE ADMINISTRATION (DPSA)
GUIDE AND TOOLKIT ON ORGANISATIONAL DESIGN

CHAPTER 16, PAGE 16, TOOL 15: COST OF POOR SERVICE DELIVERY ASSESSMENT:

DPSA adapted and based its Cost of Poor Service Delivery Programme (Cost of Poor Quality)
on the unpublished "Service Delivery Improvement Management" Guide and Training Materials of the
CEO of Businesses Assessment Services, James Ed van den Heever and Co-author Trudi Cox.
BAS is currently the only South African Consulting Company, in partnership with the South African Quality Institute (SAQI)
that offers comprehensive Cost of Quality Training (COQ) to the Private and Public Sectors.

Click here to read full article

Click here for BAS Cost of Quality Offering and Training

OFFICE OF THE PREMIER: SERVICE DELIVERY IMPROVEMENT COORDINATION FORUM

Front (l to r): A Moss (Office of the Premier); M Wenhold (Dept Economic Affairs);
Middle: VP Mbenga (Local Government & TA); M Gwazela (Dept Agriculture); AM Dyonan (Dept Social
Development); T Gwija (Dept Treasury); C Peters (Project Manager - Office of the Premier)
Back: C Hughes (Executive Business Assessment Services – East London); BB Magwentshu
(Dept Agriculture); L Tangana (Office of the Premier); L Nqunqa (OTP); VS Jack (Dept Roads and Transport).
Click here to read full article