SPEAR™ Performance Management System and Toolkit (PMS)
The System and Guides (listed) provides a user-friendly structured Management System (three tiers) and Toolkit (aligned with the South African Excellence Model SAEM), that forms the basis for routine operational performance assessment,and improvement.
1) Corporate Governance: Senior Management (Guide for Service Delivery Excellence™ - GSDE™)
2) Performance Management: Middle management (Guide to Performance Excellence™ - GPE™), and
3) Conformance Management: All employees / processes (Guide for Operational Excellence™ - GOE™)
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