SPEAR™ PERFORMANCE MANAGEMENT SYSTEM - ACKNOWLEDGEMENTS
The SPEAR™ Performance Management System (PMS) main purpose is to facilitate, manage, and promote continuous operational
improvement in organisations using the SPEAR™ PMS System and Toolkit.
We recognise and appreciate the following organisations for the encouragement and practical and operational guidance that inspired the scientific development of the SPEAR™ System, Programme, and Toolkit.
• SABMiller (GEA Programme - Guide to Extraordinary Achieving) (1992)
• Enterprise Foods / Tiger Brands - (DOE Programme - Dimensions of Excellence) (1992-1995)
• SAEF - (SA Excellence Model - SAEM )( 1997-2006)
• EFQM – (European Quality Award ) (1992)
• BNQA – (Baldrige National Quality Award in the USA (NIST) (1987)
• Derivatives of the Guides are or have been used by SA Breweries (SABMiller), Enterprise Foods (Tiger Brands) and XEROX.
ROLE OF LEADERSHIP AND BENEFITS
The ability to assess and improve organisational performance is the key to addressing performance excellence. To improve performance, organisations first need to be able to measure and evaluate its performance periodically - using an effective and objective "System and Tool."
• PMS is supported by an electronic performance assessment Toolkit and "Guide"
• PMS aims to build and promote a culture of continuous operational improvement through continuous assessment of performance measured against agreed targets, performance indicators and standards
PMS aims to provide the organisation with a powerful operational capability to become a leader using a real-time performance management system, with benefits such as:
• Operational improvement system recognising performance excellence
• Operational development based on every day activities
• "Performance assessment" based on the KPAs (Key Performance Areas}
• Trained on self assessment, very powerful tool towards continuous-improvement
PERFORMANCE EXCELLENCE GUIDES AND SAEM MODEL
The eleven SAEM criteria layout forms the framework for the SPEAR™ PMS System. It fully endorses the South African Excellence Model, and provides for an accredited recognised and scientific framework.
The Corporate Strategic Guide (GPE™), for example, captures much of the SAEM approaches and provides a framework that can be used to follow the "10" EFQM steps to achieving Excellence, i.e.:
• Set direction through Leadership, and establish the results they want to achieve
• Set up and manage appropriate approaches, processes, people, partnerships and resources
SELF-ASSESSMENT, SDIX AND BENEFITS
Based on the Guides, self-assessment facilitates conducting "in-house" annual assessment. The annual results are ideally suited for internal improvements and upgrading organisational operational improvement plans.
The assessed results are inputs to the SPEAR™ Scoring Methodology called SDIX.
It provides Leadership with a performance INDEX ranging from the TOP "Role Model" ("91-100") to the BOTTOM "Development Stage" ("0"). The "Fusion Management" scores for Planning (P), Deployment (D) and Monitoring and Evaluating (C) dictate the quality level of the possible achievable Improvement (A) or (SDIX Index) as shown by Examples 1 & 2.
Assume scores are P (100%), D (100%), and C (100%). Calculation of SDIX:
(P) 100% x (D) 100% x (C) 100% = 100 [Overall rating = “Excellent”]
Assume scores are P (90%), D (80%), and C (70%). Calculation of SDIX:
90% x 80% x 70% = 50 (Overall rating = “Average”]
Service Delivery Tool Kit | SPEAR™ Introduction